Shipping policy

At Praetorian Board Games, we strive to provide the best possible service to our customers. We offer shipping to the United States and some limited countries in Europe. Please read our shipping policy carefully before placing your order.

  1. Processing time: Please allow 1-3 business days for us to process your order. We will send you a confirmation email once your order has been processed.

  2. Shipping time: Shipping times may vary depending on your location and shipping method selected during checkout. We offer several shipping options, including standard shipping and expedited shipping. Standard shipping may take between 5-10 business days or longer depending on your location. Expedited shipping is available for an additional fee and may take 2-3 business days or longer depending on your location.

  3. Shipping rates: Shipping rates vary depending on your location and the shipping method selected during checkout. The shipping rates will be displayed during the checkout process before you submit your order.

  4. Order tracking: Once your order has been shipped, we will send you a tracking number via email so that you can track your package.

  5. Customs and import duties: Please note that customs and import duties may be charged once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in the shipping charges.

  6. Lost or damaged packages: We understand that receiving a lost or damaged package can be frustrating. In the event that your package is lost or damaged during shipping, please contact us immediately at praetorianboardgames@gmail.com. We will do our best to assist you in filing a claim with the shipping carrier and/or get a speedy resolution from some other means. Your satisfaction is our top priority, and we will strive to make things right.

  7. Shipping restrictions: Some products may have shipping restrictions or limitations due to their size, weight, or country of origin. We will notify you if any restrictions apply to your order.

  8. Delivery address: Please ensure that you provide us with the correct delivery address. We are not responsible for any delays or extra charges incurred due to incorrect delivery addresses.

If you have any questions or concerns about our shipping policy, please feel free to contact us at praetorianboardgames.com